A short by: Ronnie
Beeeeeeeep.
“Thank you for calling Prodigus, my name is Mike. In order to better assist you, may I please have the member’s ID number?”
5 seconds.
“Oh give me just a second. I just plugged that number into your silly computer phone system.”
“Sorry about that ma’am. The part of my computer that makes that information automatically pop up isn’t working right now.” Maybe if they got me out of this damn training room half the apps I need to do this job would work properly.
35 seconds.
“If you ask me, that computer is just too confusing. It took me twenty minutes just to get through that computer woman and get you to answer the phone.”
50 seconds.
“I apologize for that ma’am. I know that the automatic system can sometimes be difficult to get through. It’s actually designed to make things faster.” In reality, Mike had no clue. He’s never actually had to call his employer, nor would he ever. He has to feed them what they want to hear. How else is he supposed to get them off the phone in less than 420 seconds?